Rwanda/Burundi sale

FAQs

Samples

  • Sample Shipping

    If you’re only ordering samples, they will safely ship in a small flat rate padded envelope or box. For samples ordered with palletized freight orders we will pack your samples on top of the pallet beneath shrinkwrap. Samples added to UPS orders will be included in the box.

  • Sample Size

    Samples are 200 grams. 

  • Samples and Availability

    Please email to request samples. Samples are available for high-stock coffees. Up to 10 samples can be added to an existing order at no additional cost. If you would like to order samples only, we will charge a flat rate of $7.55 for postage. We can’t always predict when a rush of orders will come in and wipe out availability of any particular coffee. We do our best to make sure our sample availability correctly reflects our current green coffee inventory, but please keep in mind a coffee may sell out before you have a had a chance to decide on it. You are always welcome to email us regarding coffee inventory before you order samples.

  • Samples and Home Roasters

    Sorry, the samples are for our wholesale customers to try coffees before committing to larger amounts. If you're a home roaster you can order from Sweet Maria's Coffee.

Ordering

  • Packaging

    Focusing on selling to small and medium-sized roasting businesses, we sell unroasted green coffee in 50 pound GrainPro lined boxes for UPS shipment. We also offer 100 pound GrainPro lined polypropylene bags and full GrainPro-lined jute bags to be palletized for freight shipment. We currently list the per-package pricing on each coffee's product page. Our coffee is packed at origin in Grain-Pro lined jute bags and 50/100 lb bags are shipped Grain-Pro lined white woven polypropylene logo bags. Think of the reuse possiblities!

  • Ordering

    Our goal is for customers to access great quality green coffee as easy as an online shopping cart. To place an order, log in or create an account. Add items to your cart and proceed to check out.

  • Payment

    We accept credit cards through our secure shopping cart. For orders over $4000, we require a check or bank transfer. We offer terms upon credit approval for customers with an ordering history of 3 or more completed orders who are interested in placing large orders ($4000+). If you are interested in applying for terms please contact [email protected]

  • Hours

    We are open Monday-Friday 12-5pm for will-call orders. Unfortunately, we cannot process walk-in orders. You are welcome to place your order online for pick up the next business day. We are closed the following holidays: New Year's Day, Memorial Day (May 25th), Independence Day (July 4th), Labor Day (September 2nd), Thanksgiving (November 28th), Christmas.

  • Order changes

    If you need to make a change to your order please email us as soon as possible. We prep orders as quickly as possible, even if we are waiting on a payment prior to shipping. If an order change is requested after your pallet has been prepped, a fee will be added to your final invoice or billed to the original form of payment. 

  • Pricing

    We offer price per pound discounts based on bag size. We offer three bag sizes:

    • 50 lb bag
    • 100 lb bag (available for select coffees only)
    • Full bag (60-70kg) 

    We also offer volume discounts on full bag orders at the following thresholds: 

    • 5+ full bags
    • 10+ full bags
    • 30+ full bags

    For specific pricing information on a given coffee, please send us an email at [email protected]

Shipping

  • UPS Shipping Information

    UPS orders ship on Monday, Wednesday, and Friday. There is a 1-3 business day turn-around for processing and shipping orders.

    UPS is unable to ship to a PO BOX, so please provide a street address.

    We extend our UPS rates to you - you can receive a UPS quote by adding items to a cart and entering your preferred shipping address at checkout.

    Ship using your UPS account as well - choose "Will-Call" from the shipping menu and email us a PDF copy of your shipping label.

    100lb bag orders have a four bag minimum and must ship freight. Full bag orders have a 3 bag minimum and must ship freight. 

    We welcome international customers, but we only ship to a limited number of countries; if your country isn't listed in our shopping cart we do not ship there. We may need to confirm your identity and address before shipment. We pass along our UPS rates to our international customers as well. Quotes are visible after entering your address at checkout. Shipments to certain countries, such as Japan, Australia and South Korea, require additional permits and inspections. Please contact us after your order is placed with your import permit number and any other documents required prior to shipment. 

    The shipping fee does not include any VAT or sales taxes assessed by your country. 

  • Freight Shipping

    We offer competitive rates to ship pallets anywhere.

    Shipping is available to US or Canada. We can arrange the shipment with our carriers or you can choose to arrange it yourself at checkout. If you are located in Mexico or outside of North America, we are happy to work with your freight forwarder but will not arrange international freight.

    Minimum amount that can ship freight is 400 lbs or 3 full bags. Maximum is 1,500 lbs. or 10 full bags per pallet. You can mix as many different coffees on one pallet as you want.

    No forklift? No problem. By default we will arrange a “lift gate delivery.” If you do not need a lift gate delivery or require a scheduled delivery, send us an email as soon as your order is complete.

    Each freight has a fee of $30 per pallet to cover the pallet cost, labor and strapping/wrapping the coffee.

    Pallets are prepared with a cardboard sheet underneath to protect the coffee bags from puncture, strapped with heavy duty polypropylene strapping, and wrapped with plastic film to protect the shipment. We pride ourselves on creating secure pallets that will not be damaged during transit.

    Shipments are booked via reputable carriers that we have carefully vetted and established relationships with to provide quick delivery times and the lowest rates possible.

    If you have chosen to arrange your own freight shipping, we will email you with the pick up date, time, and dimensions. All we need from your carrier is the BOL or (Bill of Lading). Please note that we will hold coffees for up to 5 business days while you arrange shipping. Orders that have not shipped within this time are subject to a storage fee of up to $200 per day or may be cancelled.

    Please allow a few days for us to put carefully put together your freight order. After pick up we will send an email with your PRO number to track your shipment.

    Freight charges will be charged to the original form of payment once we have secured the best rate.

    When you receive your pallet be sure to inspect the bags and the pallet for any damage while the driver is still there. We have very few damaged pallets, but it's difficult to successfully file a damage claim if the pallet is signed for before the damaged is noted.

  • International Shipments

    Please note that we only ship to a limited number of countries. If your country is not listed in our shopping cart, we do not ship there. We ship orders under 400lbs UPS Worldwide Expedited. We are happy to work with your freight forwarder if you are located outside the US or Canada. It is important for you to know your local import laws, or work with a broker that does. We can hold your order for up to 2 weeks while you arrange your shipping. Orders not picked up within the 2 week time frame are subject to a storage fee of up to $200 per day. International freight brokers we like: Yes Logistics, Tigers -Quotes available by email: [email protected], XPO Logistics- [email protected]