Ordering Information

Ordering: Our goal is to serve small and medium-sized roasting businesses. We sell Grain-Pro lined boxes and vacuum-packed bricks of unroasted green coffee. We price the total package or brick (and have the per pound price next to it). The vacuum packed brick sizes can differ for particular lots;   some have been vacuum packed at origin, and some are vacuum packed here in California, after shipping to us in traditional jute bags or a Grain-Pro lined jute bag. See each individual coffee review for the weight and how it was handled. We also wholesale bags for roasted coffee and Abid Clever Coffee Drippers.

We cannot guarantee that vacuum packed bricks stay entirely rock solid in shipping. A vacuum-sealed brick sent in a box via UPS Ground from Oakland to Chicago will get more wear and tear and vibration en route than it gets from Kenya to California.  Even if the vacuum seal is soft, the nitrogen flush ought to keep oxygen out.  If UPS really damages a package and beans are leaking out, well, that really is shipping damage and we can file a claim. It is important to note that once a vac-pack is fully opened it does not have the same protective properties. If you are not using this coffee all at once then the remaining coffee must be stored in another air-tight container. Grain-Pro bags can be opened and closed multiple times while maintaining a high level of protection.

As far as placing an order, it's as simple as putting items in the shopping cart and checking out. Payment by various credit card methods is accepted. In general, we do not offer terms, but if you are making a large order and have an ordering history, contact us at coffeeshrub@gmail.com to discuss the options. If you have any questions about any of the coffees offered, try asking them in the comments section on the bottom of each coffees' page. This way you can receive feedback not just from us, but possibly from other roasters as well.

We can provide certifications for organic coffees, just ask.

Shipping: We ship orders Monday-Friday. Orders received before 10 am PST will ship out that day. Orders placed after the cut-off time will ship the next business day. (Note: if you're placing an order after the cut-off time and need it shipped the same day, email us and we'll do our best to ship faster.) We often do ship orders faster than this - but it depends on the day. Our main method of shipping is UPS Ground. UPS is unable to ship to a PO BOX, so please provide a street address. Shipping costs are paid by you, just like any online shopping cart, but we leverage our UPS discount to lower the prices you see listed upon checkout.  We are happy to ship using your UPS account number as well - chose "Use your UPS shipping account" from the shipping menu and add your UPS account number in the comment field.  Larger orders may qualify for freight pricing. We have no packaging or handling charges. Since we are focused on business to business relationships, the minimum order is $145, which is usually satisfied by the purchase of 2 coffee selections.

We welcome international customers, but may need to confirm your identity and address before payment and shipment. We pass along our UPS discount to our international customers as well, as shown in the prices quoted upon checkout.  In general, we have seen prices from $1.50 to $2.00 per pound on UPS air shipments to Canada. Shipping to Taiwan and Asia has been $2.50 per pound and up. We can ship freight - domestically and internationally - and those rates are better on shipment 350 pounds and up.   We will ship to any country, but have better shipping discounts to some countries than others. As a rule, the per pound price drops the more you ship at once.