We've re-negotiated our international shipping rates with UPS, and have been able to secure rates that are much lower that we were offering through FedEx. So, we're now only offering UPS shipping for international orders, rather than letting you choose between UPS and FedEx. It's more convenient on our end to have all the orders go through the same carrier, and hopefully you'll enjoy the better pricing.
We offer two types of packaging for Coffee Shrub: vacuum packed bricks and bulk shipping in a GrainPro-lined burlap bag. Due to the different levels of time and care spent in these two methods, and the volume they respectively allow, we can offer two levels of pricing.
I was looking at the actual charges for Coffee Shrub orders and it looks like I can offer further discounts. The way our UPS contract is structured, with incentive pricing, delivery area surcharges, fuel surcharges, etc etc, it is hard to figure out up front what it will cost to ship a package. It is a lot more like buying a new car than you would think - which is crazy! But I am wading through the details, will be refunding customers on orders where we overcharged folks, and building the shipping calculator so it returns better pricing. Maria
We are excited to be sending out our first international order to Velvet Sunrise Coffee Roasters in Ontario. We have been working hard on our international shipping rates and we were able to send out this 90lb order for $85.19, so that's just under a dollar a pound. We are talking with some potential customers in Taipei and are hopeful to start sending shrub coffees all over the globe soon.
Hey Shrub friends, we are curious about how the vac-packs are holding up in shipment. We are especially wondering about large orders and cross country orders. Any feedback would be much appreciated. If there are problems, we want to be sure that we address them straight away. Cheerio - Chris
The way we see it, shipping cost is our common problem. It's a drag for you, a drag for us. Wouldn't it be great is you could download the beans from your computer? Free shipping always sounds great, but then you have to wonder if the product prices are adjusted to cover that cost. For us it is a dilemma, especially since coffee is so darn heavy. (Low grade coffee is sometimes actually partially roasted in the origin country so it is less heavy and costs less to ship. Isn't that a great idea?
I just added a further discount to our shipping rates to bring it more in line with what our discount actually is. I know it ought not to be that complicated, but if you have ever pondered a shipping contract with UPS, the tiers and bands and incentives and fuel surcharges etc. , blah blah blah.... it is enough to make your eyes glaze over. So I will keep adjusting the discount to bring it in line with what we actually see on the bill.
Thanks to those who placed orders - they are on the way, and I am sorry to say you are going to be our guinea pigs as well, polled about when the box arrives and how it is packed. We have put a lot of work into choosing the vacuum pack material and the size of the packs. It's easy to ship a couple pounds in a vac bag, but much more difficult to do 15 lb. packs. And UPS is brutal on heavy boxes. We'll be moving to a metalized nylon bag this week - we liked clear nylon so you can see the coffee, but we want the strongest seal possible.